sanibha

Support

Help with Sanibha apps. Our first apps are in development — here is how support, subscriptions, and data will work once they launch. For any questions, email us.

Contact support

Email support@sanibha.com. We reply within 2 business days.

To help us assist you faster, please include:

  • the name of the app and its version (available in the app's Settings, or in Settings › General › iPhone Storage on your iPhone)
  • your iPhone model and iOS version
  • what you expected to happen, what happened instead, and a screenshot if you can

Please don't send passwords or payment card details. We will never ask for them.

Cancel a subscription

When our apps launch, any optional subscriptions will be billed directly by Apple, so you will cancel through Apple, not with us. Deleting an app does not cancel its subscription.

  1. Open Settings on your iPhone and tap your name at the top.
  2. Tap Subscriptions.
  3. Choose the app, then tap Cancel Subscription.

You will keep access until the end of the period you've paid for.

Ask for a refund

Apple handles all billing and refunds for App Store purchases and subscriptions. Once our apps are available, if you ever need to request a refund, visit reportaproblem.apple.com, sign in with the Apple Account you paid with, and choose I'd like to… Request a refund. Apple decides each request, but if something went wrong with any of our apps, email us as well and we'll help.

Restore purchases

When our apps are released, if you ever reinstall an app or move to a new iPhone, you will be able to restore purchases: open the app and tap Restore Purchases on its settings or purchase screen. Sign in to the same Apple Account you bought with.

Move to a new iPhone

Our apps will keep all your entries on your device. In most cases they will be included in your iPhone backup, so restoring from an iCloud or computer backup brings them back. You will also be able to export your data from the app before you switch.

Export your data

Each app will have an export option in its settings, and exporting will always be free. If you ever have trouble finding it or need assistance, email us and we'll help.

Delete your data

Because our apps will not require an account, the data you enter will live solely on your iPhone. Deleting the app removes all local records from your device. If you've sent us anything by email and want that deleted too, make a data request.

Health note. Our apps are tools for keeping records. They don't give medical advice. For questions about your health, nutrition or your baby's health, speak to a qualified professional.